Business phone systems, resilient broadband and CCTV for UK care homes and domiciliary care providers.
Care providers have some of the most complex communications requirements of any UK sector — resident and family calls, nurse-call systems, safeguarding recording, on-call rotations, out-of-hours arrangements, and increasingly CQC-aligned digital records. Atom IP deliver cloud phone systems, resilient business broadband, care-aligned CCTV and managed IT to care homes, nursing homes, domiciliary care providers and supported living services across Hampshire, Dorset and the south of England.
The problems this sector actually has.
Not a generic technology pitch — the specific patterns we see in Care every week.
Families ringing repeatedly — reception overwhelmed
A 40-bed home can field 100+ family calls a day. Without intelligent routing, one shift member ends up answering the same "how is Mum today?" ten times.
On-call rotations and out-of-hours cover
Care providers run 24/7. The phone system needs to route to the on-call manager after hours, then to the deputy if the on-call doesn't answer within 30 seconds, then to a covering manager.
Safeguarding calls need to be recorded, retained and defensible
Any call touching a safeguarding concern needs a documented, retained record that stands up to a CQC or local-authority review — not a "we're pretty sure we discussed it" memory.
Nurse-call migration off ISDN and analogue
Legacy nurse-call systems ran over copper phone lines. The PSTN switch-off in January 2027 means every care provider needs a migration plan for nurse-call as well as staff phones.
GDPR and data protection
Resident data is Special Category personal data under GDPR. Phone systems, CCTV, remote access and backup all sit in scope.
Phones, broadband and CCTV — designed as one system.
Most providers deliver these separately. In Care, that's where the problems start. Under one team, everything is designed to work with everything else.
Cloud phone systems designed for 24/7 care operations.
Explore business phone systems- Multi-level auto-attendants routing family calls to the right resident's wing.
- On-call rotation with escalation — primary, deputy, covering manager.
- Safeguarding call recording with encrypted retention aligned to CQC-record retention.
- Voicemail transcription so night-shift staff can triage before waking a manager.
- Integration with electronic care records (PCS, Nourish, Person Centred Software, Log My Care).
- DECT and Wi-Fi cordless handsets for staff on wing.
- Nurse-call intercom migration to IP.
- Panic buttons on deskphones for reception and staff areas.
Connectivity resilient enough for 24/7 care operations.
Explore business broadband and leased lines- Business FTTP with 4G/5G failover — calls never go dark during a fibre outage.
- Segmented network — resident Wi-Fi separate from clinical systems.
- Cloud-managed firewalls with two-factor admin.
- SD-WAN across multi-home groups for central management.
- Priority-quality bandwidth for voice and clinical telehealth traffic.
CCTV and access control aligned to CQC and safeguarding expectations.
Explore commercial cctv and access control- Discreet 4K cameras in communal areas — not resident rooms.
- Access control on external doors and dementia-unit boundaries.
- Fob or mobile-based staff access with automatic revocation on leavers.
- Visitor management with pre-registration and audit log.
- GDPR-aligned retention (typically 30 days for care).
- Signage, DPIA and lawful-basis documentation handled at design.
- Integration with alarms — a door left open triggers a recording and staff alert.
How it plays out.
Anonymised, illustrative of the kind of Care business we work with every month.
48-bed nursing home
Family-run 48-bed nursing home with legacy PBX on ISDN2e. Family calls flooding reception. On-call manager phone works informally via a diverted number. Nurse-call system dependent on analogue phone lines. CCTV in communal areas on a 12-year-old DVR nobody has looked at.
Migrated to a cloud phone system with a family-facing IVR that routes callers to the right wing. On-call rotation configured with primary/deputy/cover escalation. Every safeguarding-flagged call recorded, encrypted and retained for 3 years. Nurse-call intercom migrated to IP. CCTV replaced with 12x 4K cameras in communal areas — not resident rooms — with 30-day retention and full CQC-aligned governance. Business FTTP with 4G failover replaces the old FTTC. Total spend lower than the outgoing PBX + ISDN + separate DVR maintenance.
The differences you'll feel in care.
Same technology on paper. Very different experience in practice.
The tools your team already uses.
Click-to-dial, screen-pop, call outcomes and AI call summaries flow into the systems you already run.
Common questions from care.
Can you meet CQC record-keeping expectations for phone calls?
Yes. Encrypted call recording with configurable retention (typically 3–7 years for care), role-based access to recordings, full audit trail of who accessed what and when, and subject-access response process are all built in at design time.
Do you migrate legacy nurse-call systems to IP?
Yes. We survey the existing nurse-call system, plan the migration alongside the main phone system, and — where required — install new IP-native nurse-call infrastructure with fall detection, wearable panic buttons and integration into the staff phone system.
Can you support a multi-home care group?
Yes. Central management across every home with consistent policy, one bill, and a named engineer accountable across the group.
How do you handle Wi-Fi in a dementia unit or safeguarded ward?
Segregated Wi-Fi networks with access control on the SSID; staff devices join a managed network with clinical apps, residents/visitors get a separate captive-portal network with content filtering.
Tell us about your care.
Send us your current phone bill and broadband contract — we'll come back within 48 hours with practical options and clear pricing.