Atom IP
Case studies

Real UK businesses. Measurable outcomes.

A selection of anonymised UK customer projects. Named case studies are added as we secure permission — nothing here is fabricated. If you would like an introduction to one of these customers as a reference, we are happy to arrange it.

Recruitment
Recruitment · 24 users Southampton, Hampshire

Hampshire recruitment agency: cutting quote-to-CRM time by 71%.

The challenge

A specialist Southampton recruitment agency was losing candidate detail between mobile calls and Bullhorn. Consultants were spending 90+ minutes a day on call notes and follow-up admin.

What we did

Migrated from a legacy PBX to Atom IP's cloud phone platform with Bullhorn CTI. Added Atom Insight for transcription and structured call summaries piped directly into candidate records.

71%
reduction in note-taking time
+18%
consultant utilisation
<1s
CRM screen-pop on inbound
Legal
Legal · 42 users · 3 sites Southampton, Winchester, Portsmouth

Multi-site solicitors: one phone system across three offices.

The challenge

A regional law firm had three offices, three phone systems and three sets of numbers. Reception cover was patchy, calls between offices cost money, and compliance recording was inconsistent.

What we did

Unified cloud phone platform across all three offices. Ported numbers, kept the receptionist DDIs, and rolled out uniform call recording with 5-year retention for regulated matters.

£1,880
monthly saving on line rental
0
missed calls in first 90 days
5yr
compliant recording retention
Hospitality
Hospitality · 6 venues Bournemouth & Poole

South coast restaurant group: reliable Wi-Fi and CCTV before summer season.

The challenge

Six-venue restaurant group had failing Wi-Fi, dated CCTV, and no consistency across sites ahead of the summer season. Card payments were dropping intermittently.

What we did

Site surveys at all six venues. Deployed Wi-Fi 6 access points with VLAN separation for staff, guests and card terminals. Refreshed CCTV with 31-day retention for licensed-premises compliance.

6
venues live in 5 weeks
0
card-payment drops post go-live
31d
CCTV retention (compliant)
Technology
SaaS · 60 users London

Growing tech scale-up: phones, IT and Microsoft 365 in one plan.

The challenge

Fast-growing SaaS company was juggling four suppliers for phones, broadband, laptops and Microsoft 365. When something broke, nobody owned the outcome.

What we did

Consolidated all four services under Atom IP with a named account engineer. Rolled out Microsoft 365 Business Premium with MFA and conditional access; deployed managed laptops via Autopilot.

4→1
suppliers consolidated
99.98%
measured uptime (12 months)
2hr
average P1 response time
Healthcare
Healthcare · 12 users Winchester, Hampshire

Independent medical practice: compliant call recording without disruption.

The challenge

A private medical practice needed compliant call recording, secure clinician messaging and reliable broadband before a Care Quality Commission review.

What we did

Cloud phone platform with encrypted call recording, retention configured for their clinical policy, and DIA leased-line broadband installed for reliability. Cyber Essentials certification supported.

CQC
ready ahead of review
0
clinical calls dropped since go-live
CE
Cyber Essentials achieved
Trades
Trades · Sole trader network Hampshire & Dorset

Trades network: QuoteMate turning phone calls into quotes in minutes.

The challenge

A network of independent tradespeople was losing jobs because quotes took days to write. Evenings were burned on admin. Most enquiries never received a written quote.

What we did

Deployed QuoteMate across the network. Calls transcribed, structured, and turned into draft quotes automatically. Trades review, adjust, send. Follow-ups scheduled automatically.

<20min
call-to-quote time
+27%
quote-to-win rate
5hr
admin saved per week per trader

Want a reference or a walkthrough?

We are happy to arrange a short call with one of the customers above (with their permission), or to talk through a similar setup for your business.

Free technology review Call 0330 088 1012
CallGet a quote