Every business call, turned into searchable intelligence.
Secure call recording access, transcripts, automatic summaries, call scoring and coaching queues — assistive, structured and designed for managers who don’t have time to replay hours of recordings.
Sarah exploring switch from BT. Contract renews October, likely includes handset finance. Confirmed porting with zero-downtime target.
Kitchen refit, SO16 postcode. Oak-effect worktops. Budget around £7k. Wants quote by Friday.
Designed around how managers actually work.
Not another dashboard nobody opens. Atom Insight surfaces the calls, moments and topics that matter — fast.
Searchable transcripts
Turn every recorded call into text you can search. Find the moment a topic came up in seconds, not hours.
Automatic summaries
A concise summary of each call — what was discussed, what was agreed and what needs to happen next.
Question banks & scoring
Define what a good call looks like. Score calls consistently against structured, editable question banks.
Manager reporting
Team trends, topic frequencies, coaching queues and quality-assurance dashboards without spreadsheets.
Coaching workflows
Prioritise which calls to actually listen to — the ones that make a difference to outcomes.
CRM-ready notes
Push summaries and next steps into common CRMs so nothing is lost between the call and the record.
Human oversight built in
Automated output is assistive. Coaching and customer-affecting decisions always sit with a human.
Realtime alerts
Flag calls that likely need attention — unhappy customers, missed pricing, unresolved objections.
Built for sales, service, multi-site and recruitment teams.
Atom Insight is designed for teams that make and take enough calls to make quality-assurance a real problem.
If your team makes more than a few dozen customer calls a day, Atom Insight pays for itself in coaching time saved.
Tie every quote to what was actually agreed on the call. Spot the objections that keep coming up. Onboard new hires faster.
Sample calls without pulling them by hand. Score against your service standards. Coach with evidence.
One view across every site. Central QA. Consistent standards without micromanaging every branch.
Candidate and client calls flow into the CRM with summaries, action items and recording links attached.
- An assistive layer on top of your existing telephony.
- A way to make calls searchable, structured and coach-able.
- A written record you can point back to when it matters.
- A tool for managers, with clear controls on who sees what.
- A replacement for human coaching and judgment.
- A guarantee that every transcript or summary is perfectly accurate.
- A way to bypass the need to speak to customers well.
- A magic tool that removes the need for clear expectations.
Delivered by the same team that runs your phones.
That’s the difference. When something needs sorting, it’s one call, one team, one accountable owner.
Words from real Atom Insight users.
Attributed once written permission is confirmed. We don’t invent quotations.
“Good guys — worked with them to switch over from a previous very good supplier. They have gone above and beyond to understand our needs and bespoke systems to help support our specific needs. Transition over on getting their systems up and running was smooth. As a small business owner, trust and confidence are important to me.”
“We have been using Josh at Atom for a few years now. Service has always been amazing. Just today our router blew up due to a power surge and he came out promptly with a new one to make sure we were back online in time for trading. Would highly recommend.”
“There aren’t many telecom providers that can be described as truly honest and straightforward. Georgia was very well spoken and made me feel my company was in the right hands. Ollie and Josh responded promptly throughout getting my phones and security systems set up. The install was seamless with no drop in connectivity and no technical issues since.”
See Atom Insight with your call flow in mind.
A 30-minute walkthrough of the platform, focused on your team and how you already work. We’ll show the demo environment, discuss integrations and answer honest questions about what automation can and can’t do.
- No pressure to buy anything on the call
- Includes a look at CRM notes and coaching flows
- We’ll advise even if we’re not the right fit
- UK team, real engineers, no reseller theatre
Request a demo
Tell us a little about your team and we’ll come back with a couple of times.