Phone systems and call intelligence for UK recruitment agencies
Your consultants live on the phone. Everything on this page exists to give them more conversations and less admin — and to give you data you can actually manage a desk on.
- Phones, connectivity, IT and call intelligence from one accountable supplier
- One teamPhones, connectivity, IT and call intelligence from one accountable supplier
- Designed around Bullhorn, Vincere, JobAdder, Access and Salesforce workflows
- CRM-firstDesigned around Bullhorn, Vincere, JobAdder, Access and Salesforce workflows
- The PSTN and ISDN retirement date every legacy estate has to beat
- 31 Jan 2027The PSTN and ISDN retirement date every legacy estate has to beat
Recruitment is one of the few sectors where the phone system is not back-office infrastructure — it is the production line. A consultant who saves four minutes of admin per call gets hours back a week. A desk whose activity data is automatic rather than self-reported can be coached properly. And an agency whose numbers, recordings and CRM integration are designed together stops losing enquiries it never knew it had. We build for that, and we say plainly what we cannot do.
- Southampton head office, UK-wide delivery
- Phones, connectivity, IT and call intelligence in one place
- No equipment finance hidden inside service agreements
- We will tell you when you should stay where you are
Six problems we see in almost every agency.
Not a generic technology pitch. These are the specific, repeated patterns that turn up when we audit a recruitment business.
Consultants dialling from personal mobiles
No recording, no CRM activity, inconsistent caller identity — and the candidate relationship walks out with the handset when they resign.
Activity data that is really self-reported
If call logging depends on consultant discipline, your desk reporting measures diligence at data entry as much as effort on the phone.
Nobody counting missed inbound calls
Almost every agency measures outbound obsessively and inbound barely at all, which is the wrong way round — an inbound caller already wants something from you.
Recording switched on with no governance
Enabled years ago by a supplier, retained indefinitely, accessible to the whole floor, and impossible to search when someone asks for their data.
Four suppliers who blame each other
Phones, broadband, IT and CRM from different providers means every call quality issue starts with a morning of finger-pointing.
A contract nobody has read since signing
Auto-renewal, index-linked increases, and equipment finance bundled inside what looked like a service agreement.
Four things a recruitment phone system has to get right.
More conversations per consultant
Click-to-dial from the CRM record, campaign dialling where it genuinely fits, and automatic note-taking so nobody is writing up calls at five o’clock.
- One-click dialling from candidate, contact and job records
- Progressive dialling for availability and shift-fill campaigns
- AI call summaries written back to the record
Data you can manage a desk on
Activity captured by the platform rather than typed by the consultant, so every desk is measured the same way — including the inbound calls most agencies never count.
- Live wallboards for the floor and for home workers
- Structured outcomes instead of free-text notes
- Missed and abandoned inbound reporting
Governance that survives a client audit
Recording with a documented lawful basis, a retention period that actually deletes, and role-based access — plus the documentation your clients’ due diligence asks for.
- Encrypted storage and exportable recordings
- Access logged and scoped by desk or brand
- Leaver revocation across phone, CRM and recordings together
Infrastructure that makes it sound good
A dialling floor is a demanding network load. We size connectivity for concurrent calls, prioritise voice, and build failover so a circuit fault is not a silent morning.
- FTTP, SOGEA or leased line, sized on concurrency
- 4G/5G automatic failover
- Business Wi-Fi designed for softphones
A five-seat boutique and a hundred-seat group are different projects.
We work with both, and we do not pretend they need the same thing.
Boutique and start-up agencies
Get the foundations right so you are not replacing everything at twenty seats.
- Business numbers and professional greetings from day one
- CRM click-to-dial before the habit of typing numbers forms
- Recording policy set up properly at the start
- Softphones and mobile apps — no on-site hardware
Growing multi-desk agencies
The size where desk structure, reporting and coaching start to matter more than features.
- Skills-based routing across perm, temp and contract desks
- Wallboards and consultant KPI reporting
- Hybrid parity for home-based consultants
- Connectivity resized for the floor you now have
Larger agencies and groups
A programme rather than a purchase: governance, phased migration and consolidated reporting.
- Documented design with acceptance criteria
- Phased migration desk by desk, ports in tranches
- Per-brand identity with group-level reporting
- Security documentation for client due diligence
Your consultants should never type a number again.
Click-to-dial from the record, inbound screen-pop, and call activity written back automatically. We have dedicated guides for the five platforms most UK agencies run, and we assess anything else against your own tenant rather than promising it up front.
Publishes a REST API and supports telephony integration. Dedicated integration guide available.
Recruitment operating system, now part of the Bullhorn group. Dedicated integration guide available.
Open API with an integrations marketplace. Dedicated integration guide available.
The Access Group platform that grew out of RDB ProNet. Dedicated integration guide available.
Provides a documented CTI framework. Configuration depends on your object model.
Built on Microsoft Dynamics 365 and the Power Platform. Dedicated integration guide available.
Widely integrated platform; telephony scope confirmed against your configuration.
UK recruitment platform with a strong candidate-attraction focus. Dedicated integration guide available.
Long-established UK recruitment CRM. Dedicated integration guide available.
UK cloud platform used by agencies, in-house talent teams and RPO operations. Dedicated integration guide available.
Integration route confirmed against your deployment.
Long-established recruitment platform; scope depends on version and hosting.
Integration assessed against your account and permissions.
Publishes an API; telephony scope confirmed at design stage.
Part of the Zoho platform with broad API access.
Commonly used for client-side business development alongside an ATS.
Used by smaller agencies for client pipeline; API available.
If your CRM publishes an API or supports a CTI connector we can usually integrate it. If it cannot, we will tell you plainly rather than promise it.
Audit, design, pilot, roll out, embed.
Every stage has a clear exit point, so you are never committed further than you have been shown.
- 01
Audit
Every line, number, circuit and contract on one page — including notice periods and anything that is finance rather than service.
- 02
Design
Numbering, routing, CRM integration, recording policy, resilience and reporting, documented with acceptance criteria before anything is ordered.
- 03
Pilot
One desk live on real calls. You see click-to-dial, write-back and reporting working before the rest of the business moves.
- 04
Rollout
Remaining desks and sites in agreed waves, numbers ported on scheduled dates with parallel running at every cutover.
- 05
Embed
Manager training on recordings, wallboards and analytics, then reporting tuned to what your directors actually read.
Three tools, no sales call required.
Consultant time and cost calculator
Work out what post-call admin is costing your desk, using your own numbers rather than ours.
OpenCRM integration checker
Pick your recruitment CRM and see exactly what we would integrate and what we would need to verify.
OpenProviders compared, honestly
The five types of provider you will be quoted by, where we are the wrong choice, and 22 questions to ask all of them.
OpenFree contract and bill review
Upload your telecoms agreement. We will tell you what is service, what is finance and when you can move.
OpenEvery recruitment guide we have written.
Written for recruitment specifically — integration detail, compliance obligations and the questions worth asking any provider.
Larger agencies and groups
Governance, phased migration, multi-brand design and acquisition onboarding for 50+ seat operations.
Recruitment CRM integration
Click-to-dial, screen-pop and automatic call logging into the system your consultants already work in.
Dialling, recording and intelligence
Dial modes, wallboards, AI call summaries, numbering and the compliance rules that shape them.
Compliance and governance
Call recording done in a way that survives a client audit or a subject access request.
Connectivity, IT and hybrid working
The network, devices and security that decide whether your phone system sounds good.
Contracts, switching and setup
Moving provider without losing numbers, and starting a new agency properly.
Recruitment markets we write for.
Our head office is in Southampton and delivery is UK-wide. The platform is cloud-based and configured remotely; where physical work is needed we schedule an engineer visit rather than pretending otherwise.
Also see our general location pages and the recruitment industry overview.
Recruitment telephony: frequently asked questions
What makes a recruitment phone system different from any other business phone system?
Three things: integration with a recruitment CRM so dialling and logging are automatic, outcome and activity data good enough to manage a desk on, and recording governance that stands up when a client audits you. A generic phone service can make and receive calls. It will not do those three.
Which recruitment CRMs do you integrate with?
We have dedicated integration guides for Bullhorn, Vincere, JobAdder, Access Recruitment CRM and Salesforce. Beyond those, most modern recruitment platforms publish an API or support a CTI connector, and we confirm exactly what is possible against your tenant and licence at design stage rather than promising it up front.
We are 80 seats across three brands. Is that too big for you?
No — multi-brand groups are specifically what our enterprise pages address. Each brand keeps its own numbers, greetings and outbound identity while sharing one platform, one administration console and group-level reporting. Migration is phased around your existing contract end dates.
Will we lose our numbers if we move to you?
No. UK geographic numbers are portable between providers. We audit which numbers you hold and who holds them as customer of record, confirm the port is possible, then schedule it with parallel running so inbound calls keep arriving.
Can we see it working before we commit?
Yes, and we would rather you did. A pilot on one desk with real calls tells you more about CRM write-back and reporting than any demonstration, and it is the point at which integration promises get tested.
Do you publish prices?
Not on the website, because a fifteen-seat agency with a leased line and compliance recording and a fifteen-seat agency on softphones with no recording are genuinely different numbers. What we will do is show your current spend against a proposal line by line, including anything in your existing contract that is finance rather than service.
What if our current contract has eighteen months left?
Then in most cases you should stay where you are, and we will say so. We will diarise the right date, tell you what notice to serve, and pick the conversation up then — pushing a client into an early termination charge is not a business we want.
Are you based in the UK?
Yes. Our office is in Southampton and we deliver UK-wide. Support is provided by our own team rather than passed to an offshore contact centre.
Book a recruitment telephony review
A structured review of your numbers, contracts, CRM integration and call data — with a written summary you can act on whether or not you use us.
- Full audit of every line, number and contract you hold
- Honest view of what your CRM will and will not integrate with
- The call data you are not currently seeing, including missed inbound
- A written summary — yours to keep either way