JobAdder phone system integration for UK recruiters
JobAdder is built around an open integration marketplace, which is good news for telephony: the platform expects to be connected to other systems rather than resisting it. The difference between agencies that get value from that and agencies that do not comes down to configuration — which records dial, what gets written back, and whether outcomes are structured or guessed.
- JobAdder publishes an API and supports third-party integrations
- Open APIJobAdder publishes an API and supports third-party integrations
- Launch calls from the record the consultant is already reading
- Click-to-dialLaunch calls from the record the consultant is already reading
- Activity, duration, outcome and recording link stored automatically
- LoggedActivity, duration, outcome and recording link stored automatically
- Dial straight from JobAdder records instead of retyping numbers into a handset.
- Inbound screen-pop so the consultant opens the conversation already informed.
- Consistent outcome capture, so activity reporting is comparable across consultants and desks.
- Scoped against your JobAdder account and permissions before any commitment.
What we connect
The integration is configured around how your consultants actually work, not a generic template.
- Click-to-dial from candidate, contact, company and job records.
- Inbound caller matching with disambiguation where a number appears on multiple records.
- Automatic activity logging including direction, duration, outcome and a recording link.
- Business outbound identity applied consistently across desktop, browser and mobile clients.
- Team presence so consultants can see who is on a call before transferring a client.
- Optional AI summaries and next actions added to the record through Atom Insight.
Where agencies on JobAdder usually lose time
These are the specific, boring inefficiencies that integrated telephony removes. Each one is small; multiplied across a floor of consultants and a working year, they are not.
- Retyping mobile numbers from a record into a handset, and misdialling a proportion of them.
- Answering inbound calls with no idea which job or client the caller is ringing about.
- Rebuilding the day’s activity from memory at the end of a shift.
- Chasing which consultant spoke to a candidate last, and what was agreed.
- Managers asking for activity reports that consultants have to manually assemble.
Want JobAdder integration confirmed against your own tenant?
A review is free, there is no obligation, and you keep the written summary either way.
Rollout approach
We sequence deployments so the business keeps trading throughout. No weekend big-bang cutovers unless you specifically want one.
- What happens
- Confirm JobAdder access, entities, activity mapping and recording policy
- Who is involved
- Your system administrator and desk leads
- What happens
- One desk live on integrated dialling; mapping validated on real calls
- Who is involved
- A small consultant group
- What happens
- Remaining desks moved across in waves, with numbers ported as needed
- Who is involved
- All consultants, in scheduled groups
- What happens
- Reporting reviewed, dispositions tuned, manager training on recordings and analytics
- Who is involved
- Managers and directors
What to confirm before you buy
- That your JobAdder account permits the API access the connector requires.
- Which activity types call logs should be written as.
- Whether you need recording on every call or only specific desks.
- How many numbers and DDI ranges you currently hold, and with whom.
- Your current contract end date and notice period.
Frequently asked questions
Does JobAdder support telephony integration natively?
JobAdder publishes an API and operates an integration marketplace, so telephony connectors are a normal part of the ecosystem. Exactly which capabilities are available to you depends on your account and permissions, which we verify at design stage.
Can we dial from a longlist rather than opening every record?
Where the platform exposes dialling from list views, yes. Where it does not, a power dialler working from an exported or synced list achieves the same outcome — we will tell you which applies to your setup.
How quickly can this be live?
A single-site agency without number porting can typically be live quickly, because the phone system is cloud-delivered. Where existing numbers need porting from another provider, the port itself sets the timescale rather than the installation.
Related recruitment guides
Get your JobAdder integration scoped
A short call is enough for us to confirm what will and will not integrate, and what it would take to get your desks dialling from the record.
- Full audit of every line, number and contract you hold
- Honest view of what your CRM will and will not integrate with
- The call data you are not currently seeing, including missed inbound
- A written summary — yours to keep either way