Business phone systems, secure broadband and defensible CCTV for UK solicitors.
UK law firms live and die by the phone, the file and the record. Atom IP deliver cloud phone systems with SRA-aligned call recording, resilient business broadband and ethernet leased lines, secure Microsoft 365, and CCTV that stands up to a subject-access request — all under one accountable engineer. From two-partner high-street practices to 30-fee-earner multi-office firms across Hampshire, Dorset and the south coast.
The problems this sector actually has.
Not a generic technology pitch — the specific patterns we see in Solicitors every week.
Client calls that must be found again — often years later
Client conversations set expectations, note instructions, close matters and, occasionally, become disputes. If your phone system does not record, transcribe and search reliably, every disputed call is a partner's memory against a client's.
Fee-earners split between office, court and home
A senior fee-earner working three days a week from home, two from a branch and occasionally from court cannot afford a phone system that only works at a desk. One number, every device, follow-me routing.
The client relationship expectation
Clients ring the fee-earner they instructed. Not a queue. Not "someone from the team". If the phone system cannot route a specific number to a specific person's current device, retention suffers.
Regulatory pressure — SRA, GDPR, AML, LSAG
Every service that touches client data — phones, recording, email, storage, remote access, backup — carries a compliance obligation. Not somebody else's problem.
Card payments on account and disbursements
Taking a card payment on account or disbursement over the phone triggers PCI DSS obligations. Most legacy phone systems handle this poorly if at all.
Phones, broadband and CCTV — designed as one system.
Most providers deliver these separately. In Solicitors, that's where the problems start. Under one team, everything is designed to work with everything else.
Cloud phone systems built for how solicitors actually work.
Explore business phone systems- One direct dial per fee-earner, ringing on deskphone, mobile and desktop softphone.
- Time-of-day and out-of-hours routing that respects court diaries.
- Reception hunt groups with overflow to central teams.
- Encrypted call recording with 6-year+ retention aligned to SRA record-keeping.
- PCI DSS-compliant pause/resume for card payments on account.
- Microsoft Teams calling for practices already living in Teams.
- CRM integration into LEAP, ProClaim, Osprey, Clio, ALB, Actionstep, MatterSphere.
- Voicemail-to-email with optional transcription pushed to the matter file.
- AI call summaries and next-actions via Atom Insight — into your case management automatically.
Connectivity that keeps client work moving.
Explore business broadband and leased lines- Business FTTP at every branch with 4G/5G failover for continuity.
- Ethernet leased lines with 4-hour repair SLAs for HQs and heavy cloud use.
- SD-WAN across branches — priority for voice, secure inter-site transit, central policy.
- Segmented network — client data on its own VLAN, separate from guest Wi-Fi.
- Cloud-managed firewalls with two-factor admin.
- Managed backup for on-premise document stores.
- 4K cameras on entrances, waiting areas and secure zones.
- GDPR-aligned retention policies (30–90 days) with documented lawful basis.
- Signage, DPIA and subject-access response process handled at design.
- Access control integration — fob and mobile-based entry with automatic offboarding.
- Intruder alarms with monitored ARC response and out-of-hours arming.
- No cloud vendor lock-in — you own the footage and the NVR.
How it plays out.
Anonymised, illustrative of the kind of Solicitors business we work with every month.
Two-office solicitors' practice, 22 fee-earners
High-street practice with offices in Southampton and Winchester. Fee-earners split time between offices, court and home. Reception is manned centrally in Southampton. Legacy PBX in a cupboard with ISDN30 trunks, four years past the point where anyone remembered how to configure it. Card payments on account taken by finance manually and inconsistently.
Migrated to a cloud phone system with one direct dial per fee-earner across every device. Reception routes overflow between offices with skills-based routing. All client calls recorded, encrypted and retained for six years. PCI DSS-compliant pause/resume for card payments on account. Business FTTP with 4G failover at both offices. SD-WAN linking them under one policy. LEAP integration pushing call summaries into the matter file automatically. Total monthly cost lower than the outgoing legacy PBX plus ISDN plus separate broadband.
The differences you'll feel in solicitors.
Same technology on paper. Very different experience in practice.
The tools your team already uses.
Click-to-dial, screen-pop, call outcomes and AI call summaries flow into the systems you already run.
Common questions from solicitors.
Can you retain call recordings for six years to align with SRA record-keeping expectations?
Yes. Encrypted retention windows are configurable per user or per queue from 30 days to 7 years. Six-year retention aligned to SRA record-keeping and file-closure practice is a common configuration for our legal clients.
Are your phone systems PCI DSS compliant for card payments on account?
Yes. We support pause/resume, encrypted storage, role-based access to recordings and full audit trails, all aligned to PCI DSS v4.0 requirements for a phone-taken card payment environment.
Do you integrate with LEAP, ProClaim or other legal case-management systems?
Yes. Click-to-dial, screen-pop, call outcomes, transcripts and Atom Insight call summaries push into LEAP, ProClaim, Osprey, Clio, ALB, Actionstep, MatterSphere and others via API or CTI toolbar.
How does the phone system work for fee-earners in court?
The mobile softphone app rings on their mobile device using their business number. When they can't take the call, voicemail is delivered as an email with a transcript — usually before they leave the courtroom.
Tell us about your solicitors.
Send us your current phone bill and broadband contract — we'll come back within 48 hours with practical options and clear pricing.