Firefish phone system integration for recruitment agencies
Firefish is a UK-built recruitment platform with an unusually strong emphasis on candidate attraction — your website, your adverts, your applications and your talent pool all flow through it. That shapes the telephony requirement in a specific way: as much of the value sits in how quickly you respond to an inbound application or enquiry as in how many outbound dials your consultants make. Most providers only ever design for the outbound half.
- Designed for inbound response speed as well as outbound volume
- Both directionsDesigned for inbound response speed as well as outbound volume
- Dial from candidate, contact, company and vacancy records
- Click-to-dialDial from candidate, contact, company and vacancy records
- Activity, duration, outcome and recording link stored automatically
- LoggedActivity, duration, outcome and recording link stored automatically
- Click-to-dial and inbound screen-pop so consultants stop retyping numbers and stop answering blind.
- Inbound routing designed around applications and website enquiries, not just outbound campaigns.
- Automatic activity logging, so your Firefish reporting reflects what actually happened.
- Scope confirmed against your Firefish plan and API access before anything is promised.
The inbound half nobody designs for
If you are investing in candidate attraction, the speed and reliability of your response is part of the return on that spend. These are the questions we start with, and they are answerable from call data.
- How many inbound calls went unanswered last month, and at what times of day?
- How many reached voicemail, and how many of those voicemails were returned at all?
- How long does an applicant or a hiring manager wait before a person picks up?
- Which advertised numbers ring out most often — is that a rota problem or a routing problem?
- Are out-of-hours calls captured, or simply lost after you paid to generate them?
Almost every agency we review measures outbound activity in detail and inbound performance barely at all. When candidate attraction is central to your model, that is the wrong way round.
What we integrate with Firefish
Configured around how your consultants and resourcers actually work, and confirmed against your plan first.
- Click-to-dial from candidate, contact, company and vacancy records.
- Inbound caller matching with a clear prompt when a number appears on more than one record.
- Automatic call activity write-back including direction, duration, outcome and a recording link.
- Structured outcome capture so “left voicemail”, “not looking”, “CV sent” and “interview booked” become reportable data.
- Consistent business caller identity across softphone, browser, desk phone and mobile.
- Voicemail to email and missed-call alerts so an application enquiry is never quietly lost.
- Optional AI call summaries and next actions added to the record via Atom Insight.
Want Firefish integration confirmed against your own tenant?
A review is free, there is no obligation, and you keep the written summary either way.
Routing designed around how enquiries arrive
Small routing decisions recover real enquiries, and they cost nothing but thought.
- Separate numbers per brand, campaign or specialist desk, so you can see what each is generating.
- Skills-based routing to the desk that owns the vacancy rather than a general queue.
- Overflow to a second consultant or another site before anything reaches voicemail.
- Clear out-of-hours messaging with an option that actually reaches someone when it matters.
- Call-back prompts and voicemail transcription so nothing depends on someone remembering to check a mailbox.
Firefish telephony checklist
- Confirm your Firefish plan and that the API access a connector needs is available.
- List every number published on your website, adverts and job boards.
- Check each of those numbers currently routes to someone who answers.
- Agree which activity types call logs map to.
- Set an inbound answer target alongside your outbound activity targets.
- Decide recording scope, retention period and who may listen.
Frequently asked questions
Does Firefish integrate with phone systems?
Firefish publishes integration options and an API, so telephony connectors are a normal part of its ecosystem. What is available to you depends on your plan and configuration, which we verify at design stage rather than assuming.
Can we track which advert or campaign a call came from?
Yes, by using distinct numbers per campaign, brand or job board and reporting on them separately. It is one of the cheapest pieces of marketing attribution available to an agency, and very few use it.
Our consultants miss calls while they are on other calls. Can that be fixed?
Usually, yes, and usually without buying anything extra. Overflow rules, hunt groups and desk-level routing mean a second person rings before a caller ever reaches voicemail. We would look at your actual missed-call data first to see where it is happening.
Will this work for consultants working from home?
Yes — the softphone and browser client behave identically wherever they are, and home-based consultants appear in the same reporting and wallboards as the office.
Related recruitment guides
Find out what your inbound calls are doing
We will show you the missed and abandoned inbound numbers you have probably never seen, then integrate dialling with Firefish properly.
- Full audit of every line, number and contract you hold
- Honest view of what your CRM will and will not integrate with
- The call data you are not currently seeing, including missed inbound
- A written summary — yours to keep either way