CRM phone integration: dial from the record, log the call automatically, never type a number again
Connecting your phone system to your CRM turns every call into a record without anyone doing the admin. Atom IP integrates Atom Voice with Salesforce, HubSpot, Microsoft Dynamics and the main recruitment CRMs, and confirms exactly what will work against your own tenant before you sign.
The four things people mean by "CRM integration"
Suppliers use the phrase loosely. It can mean any of four different capabilities, and it is worth knowing which you are being sold.
- Click-to-dial: a phone number in the CRM becomes a button that places the call
- Screen-pop: an inbound call opens the matching contact record before you answer
- Automatic call logging: direction, duration, outcome and recording link written to the record with no typing
- Call notes and summaries: with Atom Insight, a summary and next actions attached to the same activity
CRMs we integrate with
Common integrations include Salesforce, HubSpot, Microsoft Dynamics 365 and Zoho, plus the recruitment platforms: Bullhorn, Vincere, JobAdder, Access Recruitment CRM, Mercury, Firefish, itris and Eploy. Where a CRM publishes an API or supports a CTI connector we can usually integrate; where it cannot, we say so before anyone signs.
What changes for the team
Sales and account teams stop copying numbers and stop writing up calls at the end of the day. Managers get activity data that is captured by the platform rather than self-reported, so pipeline and effort can be looked at on the same basis for everyone. Inbound callers are greeted by someone who already has their record open.
How we scope an integration
We check your CRM edition, user permissions and any customisation against the integration before quoting, then run a pilot with a small group on real calls. You see click-to-dial, screen-pop and logging working in your own tenant before the rest of the business moves.
Not sure which option fits? Ten minutes with an engineer will tell you.
Tell us how many people need a phone, where they work and what you run today. You get a straight answer on options and cost, not a sales script.
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Hosted VoIP replaces the on-premise PBX with a phone system run from UK data centres. Your desk phones, laptops and mobiles connect over your broadband, and every change is made by an engineer in minutes rather than a site visit.
Read moreRemote working phone systems: the office number, on every device, wherever the team is
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Read moreWhat Atom IP customers say
“Good guys — worked with them to switch over from a previous very good supplier. They have gone above and beyond to understand our needs and bespoke systems to help support our specific needs. Transition over on getting their systems up and running was smooth. As a small business owner, trust and confidence are important to me.”
“We have been using Josh at Atom for a few years now. Service has always been amazing. Just today our router blew up due to a power surge and he came out promptly with a new one to make sure we were back online in time for trading. Would highly recommend.”
“There aren’t many telecom providers that can be described as truly honest and straightforward. Georgia was very well spoken and made me feel my company was in the right hands. Ollie and Josh responded promptly throughout getting my phones and security systems set up. The install was seamless with no drop in connectivity and no technical issues since.”
CRM integration FAQs
Short answers here. An engineer will answer anything specific to your building, team or current contract.
Check your CRM integration from the engineers who will install it
Roughly how many users, how many sites and what you run today is enough to start. You will hear back from an engineer within one working day.
- Keep your existing numbers, ported from any UK provider
- Contract term, notice period and costs in writing before you sign
- Southampton head office, on site across Hampshire, remote UK-wide
Phone systems alongside the rest of your setup
A phone system only works as well as the broadband under it and the contract around it.
Solutions
All solutionsLocations
All locations- Southampton, HampshireBusiness phones, broadband and IT in Southampton
- Portsmouth, HampshireBusiness phones, broadband and IT in Portsmouth
- Winchester, HampshireBusiness phones, broadband and IT in Winchester
- Bournemouth, DorsetBusiness phones, broadband and IT in Bournemouth
- Basingstoke, HampshireBusiness phones, broadband and IT in Basingstoke
- Reading, BerkshireBusiness phones, broadband and IT in Reading
- LondonBusiness phones, broadband and IT in London
- Guildford, SurreyBusiness phones, broadband and IT in Guildford
Guides and insights
All insights- 4Com Business Phone Contracts: What UK Businesses Should Watch Out For (2026)A frank look at 4Com business phone system contracts — the finance-lease structure, the multi-year commitments, the "upgrade" cycle, and what to check before signing or renewing. Independent, no affiliation.
- Zappie Communications Ltd Has Entered Liquidation — What UK Businesses Should Do NextZappie Communications Ltd has entered formal liquidation. If your business phone system, VoIP or broadband was sold to you under the Zappie brand, here is what to check, what to avoid, and how to protect your numbers, contracts and continuity.
- Basingstoke Business Phone System, VoIP and Broadband: A 2026 Buyer's GuideBasingstoke business phone system and business broadband options in 2026 — cloud VoIP, hosted PBX, SIP trunking, Microsoft Teams calling, business FTTP and leased lines across RG21–RG29.
- SIP Trunking vs Hosted VoIP: Which Business Phone System Approach Is Right?A UK buyer's guide to SIP trunking, hosted VoIP, hosted PBX and cloud phone systems in 2026 — technical differences, prices, pros, cons and how to choose the right business phone system for your company.