Website, CRM and phone integration: every enquiry lands in the right place, with nothing retyped
A website that emails enquiries to an inbox is leaking leads. Forms go unanswered, calls are not attributed and nobody knows what the site produced. Atom IP connects your website to the CRM and phone system your team already uses, and is unusual in running all three.
Enquiry forms straight into your CRM
Every form submission should create a lead or contact in your CRM with the source, the page it came from and the campaign that brought the visitor. It should then trigger whatever your process is: a notification to the right person, a task, an automated acknowledgement. We build the forms and the integration for Salesforce, HubSpot, Microsoft Dynamics, Zoho, the main recruitment CRMs and many sector-specific systems.
- Form fields mapped to CRM fields, with source and campaign captured
- Instant notification to the right person or team
- Duplicate checking so repeat enquirers update rather than multiply
- Consent and privacy wording recorded with the lead
- Spam filtering that does not block real customers
- Fallback alerting if the integration ever fails, so leads are never silently lost
Call tracking and click-to-call
Most enquiries from a small business website are phone calls, and most websites have no idea which page or campaign produced them. Dynamic number insertion shows a tracking number to visitors from each source so calls can be attributed. Click-to-call on mobile turns the number into a button. Because Atom IP runs the phone system, those calls can be routed intelligently, recorded and, with Atom Insight, summarised into the CRM record automatically.
Booking, quoting and payment flows
Where your business takes appointments, quotes or payments online, the website should do it end to end: booking into the diary your team actually uses, quote requests with the right questions asked up front, deposits taken securely. We integrate mature tools where they fit and build small pieces of software where nothing off the shelf does.
Why one supplier for the website, phones and CRM matters
Integration problems usually sit between suppliers: the web agency blames the phone company, who blames the CRM consultant. When the same engineers build the website, run the phone system and configure the CRM connection, there is one place to call and no gap for the lead to fall through.
See your new homepage before you spend anything.
Tell us about your business. We design and build a preview of your new homepage, you view it on any device, and you decide. No design fee, no obligation.
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Read moreWhat Atom IP customers say
“Good guys — worked with them to switch over from a previous very good supplier. They have gone above and beyond to understand our needs and bespoke systems to help support our specific needs. Transition over on getting their systems up and running was smooth. As a small business owner, trust and confidence are important to me.”
“We have been using Josh at Atom for a few years now. Service has always been amazing. Just today our router blew up due to a power surge and he came out promptly with a new one to make sure we were back online in time for trading. Would highly recommend.”
“There aren’t many telecom providers that can be described as truly honest and straightforward. Georgia was very well spoken and made me feel my company was in the right hands. Ollie and Josh responded promptly throughout getting my phones and security systems set up. The install was seamless with no drop in connectivity and no technical issues since.”
Website, CRM and phone integration FAQs
Short answers here. Anything specific to your business, current site or systems is answered by the people who would build it.
Discuss an integration with the people who will do the work
A few lines about what you have today and what you need is enough. You will hear back from the team within one working day.
- No design fee, deposit or obligation to see the preview
- Fixed price in writing for the full site, only if you want it
- You own the site, the domain and the content
- Southampton team, 10+ years trading, every review 5 stars
Websites alongside the rest of your business technology
The website produces the enquiry. The phones, CRM and IT behind it decide whether it turns into a customer.
Solutions
All solutionsIndustries
All industries- Solicitors and Legal PracticesBusiness phone systems, secure broadband and defensible CCTV for UK solicitors.
- Recruitment Agencies and Staffing FirmsBusiness technology for recruitment agencies: phones, connectivity, IT and CCTV from one accountable team.
- Care Homes and Domiciliary CareBusiness phone systems, resilient broadband and CCTV for UK care homes and domiciliary care providers.
- Hospitality, Hotels and RestaurantsBusiness phone systems, guest Wi-Fi, EPOS-ready broadband and CCTV for UK hospitality.
- Manufacturing and IndustrialBusiness phone systems, resilient leased lines and PTZ CCTV for UK manufacturers.
- Trades and Sole TradersA proper business phone number, call summaries and quotes for UK tradespeople.
Locations
All locations- Southampton, HampshireBusiness phones, broadband and IT in Southampton
- Portsmouth, HampshireBusiness phones, broadband and IT in Portsmouth
- Winchester, HampshireBusiness phones, broadband and IT in Winchester
- Bournemouth, DorsetBusiness phones, broadband and IT in Bournemouth
- Basingstoke, HampshireBusiness phones, broadband and IT in Basingstoke
- Reading, BerkshireBusiness phones, broadband and IT in Reading
- LondonBusiness phones, broadband and IT in London
- Guildford, SurreyBusiness phones, broadband and IT in Guildford